Positech Sales Team

Positech Inside Sales

Keith McCloud, ext. 235	Lyndall Cox, ext. 224
Pat Duran, ext. 275	Rich Nedved, ext. 260

Positech Field Sales/ Application Managers

Doug Foltice Field Sales Manager Positech North East Office Tel: 616-735-4658 Email: dougf@positech.com Areas Covered: CT, DE, IN, ME, MD, MA, MI, NH, NJ, NY, VT, OH, PA, RI, Europe Canada provinces: Manitoba, Ontario, Quebec, New Brunswick	Aaron Sasmor Positech West Coast Office Tel: 541-485-1615 Email: aarons@positech.com Areas Covered: AK, CA, HI, ID, MN, NV, OR, UT, WA, Australia, Mexico, Middle East & Asia, South America Canada Provinces: Saskatchewan, Alberta, British Columbia
Brenda Slama Sales Supervisor Positech Home Office Tel: 712-841-4548 ext. 253 Email: brenda@positech.com Areas Covered: IL, IA, MN, MT, NE, ND, SD, WI, WY	Jackson L. Perkins Positech South East Office Tel: 423-764-4703 Email: jlperkins@positech.com Areas Covered: AL, FL, GA, KY, NC, SC, TN, VA, WV, Puerto Rico
Carle Robbins Positech South West Office Tel: 918-585-5045 Email: crobbins@positech.com Areas Covered: AZ, CO, IL, KS, LA, MS, MO, NM, OK, TX

Sales Philosophy

The Positech Sales process requires several steps in order to facilitate the customer’s complete and total satisfaction. Positech believes the first step in offering superior service is to fully understand the job task, which helps to create a customized solution for the material handling application. The customer is included in all aspects of the project from the concept phase to the final solution.

The Proposal Stage

Positech believes understanding the job task is the first step in completing a successful project, this is done by utilizing members of the field sales team to gather the information needed to provide the correct solution to the company’s material handling need. These steps include:

Visit the customer’s facility, or correspond with customer to gain insight into their material handling problem and specialized tasks.
Once necessary information is gathered, an Application Data Sheet (ADS) is compiled and a budget quote is written if necessary.
A firm proposal is written, containing a complete solutions kit which may include drawings and pictures of similar past solutions, components of the machine and a drawing showing the overall equipment solution. The firm proposal also includes a description of the handling aid and tooling details. A benefits and options section is included, along with firm pricing and an estimated lead-time.

Approval stage

After acknowledging the purchase order, the production team meets to develop a project tracking calendar (PTC). The PTC includes the project milestones and is sent to the customer to keep the customer up-to-date with the project. If there is a change in the dates provided in the PTC, then customer will be notified.
A design review is also held during the approval stage with the engineers and design team.
On custom solutions, the customer is provided with an approval package that contains a profile drawing, tooling assembly drawing and schematic. The customer is asked to review this documentation and confirm approval for Positech to begin fabrication.

Run-off/Testing Stage

Upon completion of fabrication, Positech offers a complete list of run-off services. These may include:

On-site run-off, digital video run-off, or picture run-off
Installation Start-up Services

Correct installation
Maintenance training
Controller training
Turn-key installation

Exit Consultation
- A one-on-one discussion concerning the process from concept to solution. Positech always strives for continuous improvement and appreciates the feedback from customers; this is a great way to maintain our strengths and improve on our weaknesses.
Before shipping and after run-off testing all machines undergo a final ISO audit check-off.

Continuing Sales and Service

Positech offers many different options in the form of customer support.

Standard warranty
On-site service
24/7 emergency service line
Provide retooling if application changes